Open Position

Sales Operations CRM Administrator

  • Burnsville, MN

Basic Function

Serves as the organizations’ CRM subject matter expert and oversees the administration, configuration, and maintenance of the CRM to ensure accurate and up-to-date customer data. Supports sales operations efforts by optimizing sales processes in the CRM, implementing automation, and providing data-driven insights to improve results.  Provides internal support to the Sales team and other internal key areas by providing data analysis, dashboards, reporting, training, and overall CRM expertise to support sales pipeline management and sales objectives.

Location: Must be able to work at the office in Burnsville, MN 3-4 days a week.

Compensation: The expected annual base salary range for this Minnesota based position is $90,000-130,000. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s knowledge, skills, and or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental, Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Retirement Benefits).

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Responsibilities

  • Responsible for owning all key aspects of the CRM system, ensuring it is configured optimally based on developed business requirements and understanding of sales processes.
  • Implements processes, efficiencies, and innovative enhancements to the CRM system in support of the sales and marketing objectives.
  • Supports the creation of territory development plans by utilizing analytics, company strategies, and measurable metrics.
  • Assists in demand generation and standardizes, optimizes, and automates the process for capturing and nurturing leads to ensure a consistent flow through the sales pipeline.
  • Oversees CRM data entry, manages usage, and supports the Sales team with CRM-related queries and tasks, ensuring they have the information and tools needed to succeed.
  • Manages CRM data, dashboards, reporting, and program analysis and continuously monitors performance and effectiveness.
  • Implements, tracks, and manages contracts in CRM.
  • Researches, tracks, and provides resolution to CRM issues and communicates to the appropriate internal or external customers. Identifies outside support, hires and manages CRM consultants where needed.
  • Provides analytics and project support for all aspects of customer operational processes and special projects to support sales.
  • Continuously monitors and maintains data quality and integrity, performs regular audits, and executes frequent data cleansing projects.
  • Implements data hygiene protocols for accurate segmentation and targeting in support of the organization’s business objectives.
  • Continually audits and troubleshoots automations, sequences, contact/deal/company properties, and pipelines.
  • Creates CRM training materials and delivers content through ongoing training to new and current Sales and Customer Service teams and other departments – including articles, videos, emails, and online courses or other resources.
  • Continually provides exceptional customer service to internal and external stakeholders.
  • Supports additional sales operations and responsibilities as needed.

Qualifications

  • Bachelors’ degree required.
  • Medical device industry experience a plus.
  •  3-5 years of HubSpot or Salesforce or relevant CRM Admin Experience preferred or an understanding of CRM implementation and sales process improvement. (Imricor currently used HubSpot Sales Professional).
  • Strong data management abilities and excellent time management.
  • Ability to identify actionable insights through data analysis to support data-driven business decisions.
  • Ability to analyze and synthesize data.
  • Strong customer-centric focus skills (listening, solution-focused).
  • Demonstrate a high level of ownership and accountability.
  • Ability to provide support in a team environment.
  • Ability to meet deadlines, handle and prioritize simultaneous tasks.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and results driven.
  • 5 years’ experience with Microsoft Office: Word, Excel, and PowerPoint.
  • Ability to work in-office with some remote flexibility.
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Imricor is an equal opportunity employer and encourages diverse candidates to apply.