Open Position

Sales Operations CRM Analyst

Burnsville, MN

Basic Function

Serves as the organizations’ HubSpot CRM subject matter expert and oversees the administration, configuration, and maintenance of the CRM to ensure accurate and up-to-date customer data. Supports sales operations efforts by optimizing sales processes in the CRM, implementing automation, and providing data-driven insights to improve results. Provides internal support to the Sales team and other internal key areas by providing data analysis, dashboards, reporting, training, and overall CRM expertise to support sales pipeline management and sales objectives.

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Responsibilities

Responsible for owning all key aspects of HubSpot CRM, ensuring it is configured optimally based on developed business requirements and understanding of sales processes.
Implements processes, efficiencies, and innovative enhancements in HubSpot in support of the sales and marketing objectives.
Supports the creation of territory development plans by utilizing analytics, company strategies, and measurable metrics.
Assists in demand generation and standardizes, optimizes, and automates the process for capturing and nurturing leads to ensure a consistent flow through the sales pipeline.
Oversees CRM data entry, manages usage, and supports the Sales team with CRM-related queries and tasks, ensuring they have the information and tools needed to succeed.
Manages HubSpot data, dashboards, reporting, and program analysis and continuously monitors performance and effectiveness.
Implements, tracks, and manages contracts in HubSpot.
Researches, tracks, and provides resolution to HubSpot issues and communicates to the appropriate internal or external customers. Identifies outside support, hires and manages CRM consultants where needed.
Provides analytics and project support for all aspects of customer operational processes and special projects to support sales.
Continuously monitors and maintains data quality and integrity, performs regular audits, and executes frequent data cleansing projects.
Implements data hygiene protocols for accurate segmentation and targeting in support of the organization’s business objectives.
Continually audits and troubleshoots automations, sequences, contact/deal/company properties, and pipelines.
Creates HubSpot training materials and delivers content through ongoing training to new and current Sales and Customer Service teams and other departments – including articles, videos, emails, and online courses or other resources.
Continually provides exceptional customer service to internal and external stakeholders.
Supports additional sales operations and responsibilities as needed.

Qualifications

Bachelors’ degree required.
Medical device industry experience a plus.
3-5 years’ experience with CRM (HubSpot); HubSpot Admin expertise or understanding of HubSpot implementation and process improvement.
Strong data management abilities and excellent time management.
Ability to identify actionable insights through data analysis to support data-driven business decisions.
Ability to analyze and synthesize data.
Strong customer-centric focus skills (listening, solution-focused).
Demonstrate a high level of ownership and accountability
Ability to provide support in a team environment.
Ability to meet deadlines, handle and prioritize simultaneous tasks.
Excellent communication and interpersonal skills.
Strong organizational skills and results driven.
5 years’ experience with Microsoft Office: Word, Excel, and PowerPoint.
Ability to work in-office with some remote flexibility.